The Ritz-Carlton Hotel is revered by many in the hospitality industry for its outstanding, consistent customer service. However, instead of jealously guarding its secrets to providing guests with superior service, the Ritz shares them with other organizations through The Ritz-Carlton Leadership Center.
Since its inception in 1999, the Leadership Center has offered valuable courses and advice to organizations inside and outside the hospitality industry. In addition to hospitality clients, the Ritz-Carlton Leadership Center has helped organizations from diverse industries.
This is but a sample of some other industries who have learned the secrets of the Ritz-Carlton Hotel to always provide customer service excellence. Typical course attendees include C-level executives, senior, middle and non-management employees, who learn proven strategies to outperform their competition in achieving engaged employees and customers.
Attendees learn these strategies and techniques from "certified leadership training" veterans and other experts. Along with formal training, client companies are allowed to watch Ritz-Carlton Hotel hospitality personnel in action at some select Ritz-Carlton locations.
If you need help in the Western US, please contact Ed LaCivita or Craig Sullivan at Parkwest General Contractors.
