By definition, hospitality refers to the cordial and unselfish reception and amusement of visitors, strangers, or guests. With all of the terrible things going on in this world, hospitality is more important than ever. This is especially true for those in the commercial or hotel business! When consumers arrive to stay overnight at a hotel, eat at a restaurant, or enjoy entertainment, they're looking to escape the wrath of the world, including national or local news. Hospitality is an art, and we must do all we can to make sure it's not lost! It takes talent to be able to replace someone's concerns with enjoyment, even for a short while!
Great hospitality begins at hello! It's important to be gracious from the get-go! Make sure employees have a perpetual smile on their face, and are ready to be kind and helpful! Additionally, one should always anticipate what the guest might need. Eliminating the need to ask an employee for assistance will only enhance the experience. Each and every guest should feel valued, and appreciated.
The customer's experience at your property is what will determine your future successes. It's essential that this service is held to the utmost importance! Start thinking about the basic needs of your customers, and then use your experiences to expand, anticipate, and impress!
For those in the commercial or hotel industry who are interested in general contractor assistance, please contact Parkwest General Contractors! We employ only the most time-oriented and professional workers who provide exceptional services such as general contracting, value engineering, design review, feasibility analysis, project management, estimating and budgeting, and development services. Allow us to help make your property the best it can be! We're located in Anaheim, and are excited to be your advocate in the construction business!
