Learn how virtual concierge services are improving guest experiences.
After a long day of traveling, the last thing a guest wants to do is wait in a long check-in line while the employees at the front desk juggle phone calls, guest questions, and normal check-in procedures. However, this scenario can be easily avoided if the hotel is leveraging the power of virtual concierge or in-room assistant technology.
Using hotel-specific, virtual room assistants allows guests to ask questions quickly without having to stop by or phone the front desk. Hotel-related questions and requests can be handled by the device and dispatched to the appropriate department. This, in turn, allows hotels to offer their guests immediate, personalized service without the added expenses of hiring more staff members.
To make this transition easier, more and more people are getting used to the idea of AI assistance in general. For instance, smart speakers have grown in popularity with sales outpacing both tablets and smartphones in recent years. As Americans continue to adopt these devices into their homes, they will come to expect them in other places they go. Hotels that choose to leverage the power of virtual concierge services will ensure that they are at the forefront of this technological shift.
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