While hotel satisfaction rates are on the rise, it is still important that you continue focusing on improving customer satisfaction. Customer service can always be improved; consider these helpful focal points when trying to improve hotel satisfaction of your guests:
- Hotels that give off the impression that they are environmentally careless receive a high magnitude of negative comments and reviews. Being environmentally conscious will not only boost customer reviews but it will also benefit both the environment and your budget.
- Keep in mind that the amount of “Price Buyers†in the hotel market is declining so you should focus on the amenities you offer and look to make improvements whenever possible.
- The most positive reviews come from guests that found their hotel experience exciting. Offer exciting amenities such as pool parties on the weekends.
- Keep in mind that unlike ever before, most guests base their hotel choice on online customer reviews. Therefore, it is crucial that you are giving your reviews enough attention and responding regularly.
- Society is very dependent on the internet so be sure to have a strong internet connection for your guests, free of charge.
Parkwest General Contractors is available to help you with all of your commercial and hotel construction needs. Contact Ed LaCivita or Craig Sullivan at Parkwest General Contractors if you need help making sure your hotel is safe in the Western U.S.
