How Technology Is Changing Hospitality

The Top Three Technology Innovations That Can Serve Your Hotel Technology continues to transform the human experience in the modern age, so it is no surprise that the hospitality industry is being affected by technological implementation. As guests are increasingly able to access the information they want, when they want it, they begin to expect similar instant gratification from their hotel stay. Fortunately, technology can help you deliver it. Here are a few tech trends you should consider:

• Consistency: One of the biggest challenges hotels face is offering consistent, quality food and drink to their guests. Rather than depending on one in-house point-of-sale system, consider using the cloud to track your sales and suppliers. This will give you instant access to trends in guest preferences, and can help alert you to issues in your supply chain in advance so you can handle them quickly and quietly.
• Loyalty: Do not let your hotel fall victim to online travel agents swiping your brand loyalty, as well as a portion of your revenue. Encourage guests to book directly with you by making sure your loyalty programs are technologically advanced and easy to use. Consider investing in guest-facing apps (such as ones that allow them to check in en route to the hotel, or view their update bill on their mobile device) that will encourage them to come back, straight to you.
• Integration: Guests like to be able to utilize their own media even while traveling, so consider investing in tech that allows guests to use in-room sound systems and TVs with their mobile devices.

Is your hotel ready for the digital age? You deserve to stay on the cutting edge of technology and design, so contact Parkwest General Contractors. We are here to help you stay up to date on the latest trends so you can offer the best customer experience.